bebo Technologies helps its clients establish concrete control over a product life cycle, monitor every development stage, and provide accurate product quality information. At bebo Technologies, your responsibility in product support engineer jobs will be to resolve technical issues and queries of clients as per the service-level agreement. You have to coordinate with different departments like QA, engineering, and maintenance to provide effective resolution. You will use cutting-edge support tools, techniques, and methodologies to deliver a quality experience to end-users.
For over a decade, our support team has been using the best processes, workflow, and tools for high-quality project implementation for the world's largest enterprises, aiding in delivering a quality experience. You can become a part of that team.
You will get a chance to work with professional support engineers having decades of experience in delivering an excellent customer experience. At bebo Technologies, you will work for Fortune 500 companies. Along with your team members, you have to provide technical support for enterprise-level web and mobile applications in different domains like legal, transport management, artificial intelligence, media streaming, and healthcare.
We deliver technical support on the best industry practices and standards. At bebo Technologies, you can learn new techniques, skills, and get a chance to work on the latest tools and technologies used in support. As a result, it will positively impact your skill and career growth. As a support engineer, along with resolving technical issues for end clients, You will also need to work on KB articles for internal teams and end clients, to equip them with appropriate knowledge for using the application. As the technical support is dynamic, you get an opportunity to try new tools and technologies at bebo Technologies.
bebo Technologies is ISO 9001:2015 certificated. It ensures that the basis of our quality management system is continuous improvement and customer satisfaction. You will work with a team of professional support engineers to maintain the international standard of quality of our services and operations, on-time delivery, customer-first attitude, independent audit that demonstrates a commitment to excellence.
As you will closely work with the engineering, QA, and maintenance teams, you are not burned with excessive workload, maintaining a balance between professional and personal life. Technical support engineer jobs at bebo provide you an opportunity to be part of cultural and sports events, organized and conducted regularly every year. You will get to share the experience with engineers experienced in multiple skills and areas.
Our support team has a full range of skill sets to troubleshoot and resolve issues related to different technologies which are an integral part of an enterprise application.
Team has good experience in providing 24/7 support, working in different shifts and smooth transitioning of tickets/tasks among shifts for continuous delivery and resolving issues as per SLA.
Good experience in doing weekly calls with major clients for ticket triage and progress updates. Providing a detailed progress history of tickets along with any pending information from the client-side and clarifying the next steps for resolution. Further coordinating with Hosting, Dev, and QA to work on the priorities shared by clients.
Experienced in providing excellent support to end clients for maintaining a high CSAT and NPS score. Along with following up with clients for their valuable feedback on improvement areas and suggestions for enhancements in the application for better utility.
Experienced in creating knowledgeable guides, video tutorials covering all the functionality of application along with FAQs for resolving common issues.
When we say we’re all about our people, we really mean it. The idea of “taking care of people” both our employees and our clients has been built into the way we do business.
I think that joining bebo Technologies as a fresher has been one of the best decisions for me. Working at bebo Technologies is a great pleasure for me. The thing I appreciate most about the company is that it has given me the opportunity to balance work and life by allowing flexible hours working. bebo Technologies also gives me the opportunity to work in a pleasant multicultural environment with supportive colleagues. The management team is very good in making sure that the suggestions and opinions of employees are included in the company planning process. I am proud to be part of bebo Technologies.
After more than 4 years in the bebo Technologies, I can categorically say that it’s been full of learning experiences. I have enjoyed working with bebo Technologies. I can proudly say this is my first and best move. Work environment is good. bebo Technologies is fundamentally a strong company with lot of opportunities to learn.
bebo Technologies is an organization that maintains a friendly environment among all its employees and enforces to maintain a work life balanced environment while working. It not only cares for its employees but also for their families.
I am associated with bebo Technologies for over the years and have enjoyed and appreciated the company's priorities, insight and culture. They care about their customers, employees and work considerably and competently to succeed. I believe every team, every customer and every employee will affirm this. bebo Technologies is an exceptional company.
bebo Technologies is a great place to work. The work environment is enriching, team members are great, and there are ample opportunities available to those who want to build a career here.
Inheriting the virtues of integrity and honesty, from top to bottom, our staff’s professionalism, innovation, capabilities, teamwork, and dedication to excellence have been essential to our past achievements, and are vital to our future success.